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Help Center

FAQs

FAQs

Find answers to frequently asked CompetencyCore questions

General

How can I get live support for CompetencyCore?

Which browsers do you support?

How do I style text in the WYSIWYG editor?

Why can't I upload an attachment?

Account & Preferences

I forgot my username or password

How do I change my password?

How do I convert accounts to SSO?

How do I set up two-factor authentication?

Profile

How does user-to-job matching work?

Can strengths be deleted from profile?

Libraries & Jobs

How do I browse all competencies?

What are competencies?

Can I un-publish a job?

How do I save a draft job?

How do I add a user to a job?

What's the difference between a job and a position?

Is a job group the same thing as a job family?

How do I add a competency to all jobs?

How do I create a card sort exercise?

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Assessments

How do assessment results update user profiles?

Can I disable assessments?

Can I bulk create assessments?

What's the difference between in-depth and snapshot?

What's the difference between dispatch and quick dispatch?

Why can't I dispatch my assessment?

How do I view my assessment report?

Can I make changes to a dispatched assessment?

How does scoring authority work?

Why aren't learning resources suggested?

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Organization

How is bench strength calculated?